Frequently Asked Questions (FAQs)
1. What areas do you serve for inflatable rentals?
Elevation Inflatables proudly serves Jacksonville, NC, and surrounding areas including Hubert, Swansboro, Sneads Ferry, and nearby communities. If you’re unsure whether we deliver to your location, feel free to contact us for confirmation.
2. How do I book a bounce house or inflatable rental?
Booking is quick and easy! Visit our online reservation system, browse our inventory (bounce houses, water slides, obstacle courses, and more), select your date, and complete checkout. If you need assistance, our team is happy to help.
3. How far in advance should I book?
We recommend booking as early as possible, especially during peak seasons like summer, weekends, and holidays such as the 4th of July. Last-minute availability is never guaranteed, but you’re welcome to contact us to check.
4. What types of events are your inflatables perfect for?
Our inflatables are great for a wide variety of events, including:
5. Are your inflatables safe and clean?
Yes! Safety and cleanliness are top priorities at Elevation Inflatables. All of our units are commercial-grade, regularly inspected, and cleaned and sanitized after every rental. Our team also provides a safety briefing during setup to ensure proper use.
6. What are the requirements for setting up an inflatable?
To safely set up an inflatable, we require:
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A reasonably level area (grass or hard surface)
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Space free of sharp objects or debris
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A standard electrical outlet within 50 feet
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For water units: access to a water source and hose connection (25-foot hose provided)
If you’re unsure about your setup space, just let us know — we’re happy to help.
7. Can you set up on concrete or asphalt, or only grass?
We can set up on grass, concrete, or asphalt. When installing on hard surfaces, we use appropriate anchoring methods to ensure safety and stability. Please let us know your surface type when booking.
8. Do you need a level surface?
Yes. A reasonably level surface is required for safe operation. Uneven or sloped areas may prevent proper setup. If you’re unsure whether your space will work, contact us ahead of time and we’ll help determine the best location.
9. Are delivery, setup, and takedown included in the price?
Setup and takedown are included in your rental price.
Delivery is not included and is charged separately at $3 per mile (one way) based on distance from our location. This helps keep rental prices fair while covering transportation costs.
10. Do you set up and take down the inflatables?
Yes. Our trained team handles delivery, professional setup, and takedown of all rentals. We ensure each unit is properly secured and review safety instructions before leaving.
11. Are you insured?
Yes. Elevation Inflatables is fully insured, providing peace of mind for birthdays, school events, church functions, and community gatherings.
12. What happens if it rains?
We understand weather can be unpredictable. If rain is forecasted, you may reschedule or cancel without penalty. Please contact us as soon as possible to discuss your options.
13. What happens if high winds or lightning occur?
For safety reasons, inflatables cannot be operated during high winds or lightning. If unsafe conditions occur, we may pause use, deflate, or remove the inflatable. In these cases, we will work with you to reschedule or issue a rain check, based on availability.
14. What are the age and weight limits for each inflatable?
The majority of our inflatables have age and weight limit guidelines clearly posted near the entrance of each unit. These limits follow manufacturer safety standards and indicate the recommended number of participants for safe use. Our team will review proper use during setup and help you choose the best inflatable for your group.
15. What safety rules should users follow?
For everyone’s safety, please follow these rules:
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No shoes, glasses, or sharp objects
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No food, drinks, gum, or candy inside the unit
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No flipping, wrestling, or rough play
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One rider at a time on slides unless designed for multiple users
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Always slide feet-first
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Adult supervision is required at all times
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Follow all instructions provided during setup
16. Do you provide generators if there is no power available?
Yes, generators are available for rent if a power source is not accessible. Please let us know when booking so we can ensure the proper equipment is provided.
17. How long is the rental period?
Our standard rental period is 8 hours.
We also offer overnight rentals and multi-day options (2 or 3 days). If you need a rental for a longer period, please contact us and we’ll be happy to help.
18. Can adults use the inflatables?
Many of our inflatables are designed for both children and adults. Please check individual product descriptions or contact us to confirm suitability for your event.
19. Do you require a deposit?
Yes. A $50 deposit per booking is required to secure your reservation. The remaining balance is due prior to or on the day of your event.
20. What happens if the inflatable gets damaged?
We offer an optional Damage Waiver for added peace of mind. The Damage Waiver is 10% of the cost of the inflatable or equipment and helps cover accidental damage that may occur during normal use.
Customers will have the option to review the Damage Waiver details and add it during the booking process.